Frequently Asked Questions
Everything you need to know about your WineOnline orders
Does someone need to be home to sign for my delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid government-issued ID and sign for any package containing alcohol.
How do you ensure the wine isn't damaged during shipping?
We use specialized, reinforced pulp or foam packaging designed to prevent breakage and provide thermal insulation to protect your wine from temperature fluctuations.
What is your return policy for corked or spoiled wine?
If you receive a bottle that is corked or otherwise flawed, please contact our support team within 30 days. We offer a full refund or replacement for any quality-related issues.
Can I ship wine to any state?
Due to varying state regulations, we currently ship to a specific list of states. Please enter your zip code at checkout to confirm if delivery is available in your area.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number. You can use this to monitor your shipment's progress via the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.