Returns & Exchanges
At WineOnline, we strive for excellence in every bottle, but if your order arrives damaged or if there is a quality concern, we offer a 30-day return window for a full refund or exchange. Due to the perishable nature of our products, all returns must be pre-authorized to ensure proper handling and safety compliance.
Contact Support
Email our sommelier support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the bottle, the cork, and any damaged packaging to help our quality control team assess the claim.
Receive Return Label
Once approved, we will send you a prepaid shipping label and specific instructions on how to safely repackage your wine for transit.
Refund or Replacement
After we receive and inspect the returned items at our cellar, we will issue a full refund to your original payment method or ship out a replacement bottle immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing